OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
100 ratings and 66 comments received in the last 90 days.
15 July 2025
My Sales Exec Nicholas Lauteri was exemplary. Always very polite, very knowledgeable and kept me informed regularly.
09 July 2025
The professionalism
13 June 2025
Throughout the process Nick stayed in touch and gave regular updates via email and video, making sure we knew the progress of our factory order at all times.
11 June 2025
the service was great, Ollie was always kind and responsive
05 June 2025
Always satisfied customer.
03 June 2025
From the coffee we were given in house to the friendly and welcoming staff the whole experience was lovely.
03 June 2025
Once again Josh explained and helped us every step of the way.
31 May 2025
Very friendly and explained everything
28 May 2025
Josh was excellent. He kept us informed at every stage. He took time to explain all the controls to us.
16 July 2025
As above. Bringing the car in for servicing is always easy and efficient and well done.
15 July 2025
They did the job
14 July 2025
It's very helpful getting the video afterwards explaining everything.
14 July 2025
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11 July 2025
Excellent service
10 July 2025
See above
08 July 2025
Just an all round excellent experience
08 July 2025
Good service
08 July 2025
No practical help offered when car taken to dealer. i was told over 2 weeks to look at it and then fix the problem. no courtesy cars at dealer told to go home and phone mini recovery
07 July 2025
Great service from all the team at Group1 Brighton as always
16 July 2025
Nick was very helpful and kept us informed while waiting