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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
188 ratings and 150 comments received in the last 90 days.
29 October 2026
Staff were helpful and it was a smooth process. Made it very easy. Delivery was quick and appreciated being shown how to use certain features before driving off.
23 October 2026
Delivery date not met
20 October 2026
The selling of the car their was lots of communication the day of collection seemed rushed
20 October 2026
Very straightforward and Nicholas was great to deal with
18 October 2026
Completely satisfied
18 October 2026
George was brilliant start to picking up the car Great communication
15 October 2026
Great service and speedy delivery
07 October 2026
Christina was lovely, informative, patient and made sure i was comfortable the whole time i was there, i was offered drinks and was well attended to!
06 October 2026
I was fretted on arrival and then Christina took me through the process, adeptly supporting throughout.
03 October 2026
Right from the start i knew i wanted another mini, but which one? Josh was able to show me which one was available to me on motorbility. And explain the difference between the 2 choices.
03 October 2026
Very efficient, friendly. Sold me what I wanted
03 October 2026
Helpful & friendly service from start to finish with regular video updates along the way.
02 October 2026
I am very happy with service provided
02 October 2026
Outstanding service and overall performance.
01 October 2026
Nicholas Lauteri was his usual efficient, professional self. Friendly and approachable. Nothing too much trouble and patient answering questions and explaining all the documentation. We share a few laughs and great coffee too!
29 September 2026
George is excellent to deal with
28 September 2026
Christina was a pleasure to deal with. She made the whole process of purchasing my new Mini a great experience and nothing was too much to ask.
25 September 2026
Christina was always available for questions and made the purchase and collection seamless and enjoyable.
22 September 2026
This is now my 6th Mini on PCP finance & I wouldn't think of going elsewhere. The service is always amazing, George Cornwell especially over my last 2 cars (Brighton Mini) has been a delight. I absolutely adore my new car, I'm very happy!
17 September 2026
Our sales executive (George Cornwell) was very knowledgeable and helpful. Also kept us advised of progress re delivery dates. The whole process was a pleasant experience.
17 September 2026
Christina Tuft is excellent,friendly,knowledgeable,patient with the disabled and all the staff are wonderful there
04 September 2026
Everything ran smoothly, great service from Josh
20 August 2026
When visiting the centre I was clearly explained all of the different options that were available to me and the pros and cons of each. I didn't feel pushed at all and was given time to enjoy a test drive and consider my options.
08 August 2026
Josh was totally on top of service and sales. He read the situation and manged the process efficiently.
08 August 2026
Always communicated what was happening, explained everything clearly and very helpful. I will also say that I went to another dealership before and was not very interested sadly but brighton was a much better experience Ollie was excellent.
30 October 2026
Smooth easy booking with almost immediate effect .
29 October 2026
All work completed and kept informed during the day.
29 October 2026
Fault was diagnosed and fixed next working day.
29 October 2026
Dropping off and collecting my car was easy. I was kept up to date with the service/MOT on my car. The whole process was simple.
28 October 2026
reassured that car gearbox was ok
28 October 2026
It all went well. I was kept informed. The final price was reasonable.
27 October 2026
Polite staff. Carried out on time
27 October 2026
The process was straightforward, the staff warm & helpful. I dropped a star because I left with a warning light on that I had to sort out myself (though I was helpfully guided through the process by Ellie) and because the guest wifi wasn't working
27 October 2026
Top service from start to fjnish
27 October 2026
Always helpful and keep you informed.
27 October 2026
I had pre checked in on the app and checked in on the terminal on my arrival. I had stipulated that I would wait whilst my service took place. I was not greeted arrival by any staff at their desks as I checked in and tried to find where to wait
27 October 2026
Fast and to the problem and solved. Not to mention the car being cleaned!
26 October 2026
Attentive staff, comfortable waiting area. Service delivered as promised.
26 October 2026
Very good communication along the way and speedy sorting of the issues.
25 October 2026
Service/communication pre, during and post visit were amazing.
25 October 2026
I was very surprised at being charged £400 for the most basic service. It would have been lower if not for the outstanding staff at the dealership who gave 10/10 service.
24 October 2026
Completed the service while I waited in quick time but was not offered a cup of tea not like they used too
24 October 2026
Overall service was excellent and friendly staff which gives me complete confidence in a thorough job well done
23 October 2026
Professional friendly serve and my car also got a clean
23 October 2026
Completed vehicle check as requested & kept fully informed of progress including timelines
23 October 2026
Waited for my car from service and mot. I was offered warm and cold drinks. Was keep updated all the way through
23 October 2026
I've already done this survey!
22 October 2026
Seamless from start to finish
22 October 2026
Job completed satisfactory. Very helpful and efficient staff.
22 October 2026
Because the problem with the computer system of the car was resolved.
21 October 2026
Great service from Shydon !
20 October 2026
10/10 Thanks for taking care of my (Roary) Mini, Service and Mot'd without a hitch, even got a free cappachino while waiting on courtesy car.
20 October 2026
No
19 October 2026
professional efficient polite service
19 October 2026
Smooth and easy.
19 October 2026
Unsure where to park. Not straight forward.
18 October 2026
When dropping my car off the reception team are not particularly helpful or friendly. My car had an advisory, this was not explained when collected. I had to make lots of calls to get someone to answer my questions as no one calls back.
14 October 2026
As usual the staff were very helpful etc. Shydon sent a short video of the diagnostic needed and this was very useful.
14 October 2026
Great service from great people. We would always return here for any services etc. Only drawback is the price but then you expect to pay for quality. Thank you to Morgan for the exceptional service.
13 October 2026
Very helpful and kept me updated
13 October 2026
Efficient professional helpful and friendly staff. Did the work quickly and well.
12 October 2026
No fuss, in and out. Really appreciated the courtesy clean.
11 October 2026
A quick and easy check in did it on line Shydon explained details of what my service had included He organised to complete the MOT next day once I had tyres fitted
11 October 2026
Efficient snd effective service given
10 October 2026
Courteous efficient & overall good customer service
10 October 2026
Easy book and all extra things I requested were done.
09 October 2026
Very quick professional service
08 October 2026
No problems
07 October 2026
Everyone at Group 1 mini are welcoming,friendly and efficient.Always a pleasure to go there
07 October 2026
Shydon was honest and straightforward - we come to you every year and we need to continue to trust you otherwise we would go elsewhere!
06 October 2026
Work ok, fitted a cheap tyre at nearly double the going rate.
06 October 2026
There may have been a residual problem as I collected my car and drove home
05 October 2026
The actual service was good, but the customer service was not as good as at the other branch, e.g., a lack of information.
04 October 2026
I took my car in for a service and they found some areas that needed working on.Which was fine, but then they ordered the wrong part and so my car was there for 3 days. I had to get ubers. Having said they did a great job. Hoovering inside was not gr
01 October 2026
Always enjoy dealing with reception staff.
29 September 2026
Having booked my car for a while you wait slot, I didn't expect it to take 2 hours, especially as I was told it would be 90 minutes on checking in..didn't receive the car wash either after waiting all that time!
28 September 2026
Customer service was excellent
28 September 2026
I was satisfied with the service.
27 September 2026
Pleasant, helpful, friendly staff. The process was efficient and timely.
27 September 2026
I chose the "while you wait" option and the service was completed within the estimated time frame.
26 September 2026
Friendly efficient service
26 September 2026
The staff and service are always great. Jason looked after me very well and kept me well informed.
25 September 2026
Very helpful and friendly
25 September 2026
Everything went as planned.
24 September 2026
Service as always was excellent. Shydon is very helpful ,efficient and friendly .
24 September 2026
There's not much to say: the appointment was easy, left my car. The whole thing was fast and smooth. During the work I was asked if I wanted to change my wipers as one was faults. Glad they asked me as I meant to point it out to them.
24 September 2026
I waited while my mini was being serviced and was very well looked after.
23 September 2026
Always a good customer experience.
22 September 2026
Easy booking process. Easy drop off. Video check up good to see. Car sorted when went to pick it up. Morgan helpful and friendly.
22 September 2026
Good customer service.
21 September 2026
Sam was great - super friendly and kept me up to date the entire time. Very pleased
21 September 2026
Poor customer service. No sincerity from the staff. Shocking really.
19 September 2026
My car was booked in for a parking sensor fault. I was sent a video health check with my car on a ramp , but the technician did not check the wiring for the parking sensor visually. Then charged for diagnostics to find the clearly visible gault
19 September 2026
My 'God To Man' is Shydon Webster-Copeland. He is exceptional in delivering on all levels.
18 September 2026
Efficient process
17 September 2026
never hanging around long and very happy the way im treated. So far 12years and no problems
17 September 2026
Great customer service and efficient.
17 September 2026
As usual everything was done very efficiently
16 September 2026
lovely friendly efficient - a coffee would have been nice while i waited for 2 hours but no biggie
16 September 2026
Automated check in didn't have my mobile phone number so I had to wait 3 hours unnecessarily for collection.
15 September 2026
Sam was great.
15 September 2026
They did what they agreed to do for the price quoted. The guy I dealt with was friendly and professional.
14 September 2026
Everything was organized well.
14 September 2026
Great service as per usual, i've been buying my Mini's from Group 1 through Adam for the last 2 decades and you never fail on customer service... I'll be in to buy new Mini summer 2027
13 September 2026
Great customer service as always
09 September 2026
Quick and efficient
08 September 2026
When the car brake fluids were changed something went wrong, the brakes were not working correct and we had to return to the garage for it to be fixed.
08 September 2026
Always such a professional and thorough service.
08 September 2026
Great service as always
08 September 2026
No one called as promised when car was ready for collection
08 September 2026
Very helpful
08 September 2026
Josh was really great throughout the process. Great communication.
08 September 2026
Car returned to me with damage that wasn't there before
04 September 2026
Very happy with the communication by the team member that dealt with me
03 September 2026
Good service although a bit expensive. Still waiting for part to arrive for defect to be sorted out.
01 September 2026
Efficient and smooth hand over.
31 August 2026
The experience was as described and the team were excellent and kept me up to date whilst I waited for the work to be done
31 August 2026
They are always great at the centre - this time they couldn't get a bolt off and have re-booked but they handled it really well and have booked me a courtesy car for the re-book. In contrast the cold call feedback team were rude.
28 August 2026
all great but it will be excellent if we can have the car hire on the day of the service through mini or can arrange a mini drive test on the day to entice us to look at newer mini model.
28 August 2026
i've already replied and responded to this email. please stop chasing . part of my issue was that you email and apps aren't coordinated. Do not keep chasing me
28 August 2026
Christina was fantastic from start to finish. She was so friendly, helpful and professional, and made the whole experience really easy and enjoyable.
27 August 2026
Great work with excellent communication. Sort out the issue quickly. The most important is the mechanic had done the good work to diagnose and correct the problem. Josh kept updating the process I'm really appreciate it. Thanks again
27 August 2026
Quality of service and video feedback is great but it's relatively costly
27 August 2026
Josh, as always, was on point, and Rebecca was also extremely helpful.
26 August 2026
Because I fell like they think I'm a pain to them as reported problem with clutch and they did I not want to know I had to kick up a stink to get it sorted Ollie is fine but I definitely don't feel welcome
26 August 2026
All as expected
26 August 2026
Unfortunately, my car failed its MOT due to a previously unknown tear in one of the tyres. Thankfully, all was explained to me and it was replaced and retested the same day, it just meant a very long wait from 10am to 3.30pm.
25 August 2026
Big thanks to Mark Pipe and Cames Jocklin for all they do.
24 August 2026
I wasn't told of the price before the service I was advised that someone was going to call and inform me that didn't happen I did not receive a video of the car being inspected .phone holder not under warranty (bad design)Bracket snapped off
24 August 2026
Speedy service, a quick fix and great communication
23 August 2026
Great service
23 August 2026
Baring in mind that the reason I took my fully electric mini in was because couldn't open the charge flap, I was horrified to realise that having only just got to the workshop with what remaining charge I had, no extra charge had been added once fixe
22 August 2026
That's my view
21 August 2026
Always a pleasure to visit group 1 Mini in Portslade.Friendly , welcoming team,did the MOT and changed brake fluid and washed and hoovered my car.
21 August 2026
Friendly helpful and informative staff
21 August 2026
Efficient
17 August 2026
Never a problem booking iin for a service or repair
17 August 2026
I had MOT and a full service. Josh was great, and lots of friendly texts and calls keeping me updated. The bad things, my dash board alerts remained on for 24 hours? The valet didn't clean the boot, which was full of dog hair, parts had to be ordered
16 August 2026
Shydon arranged to book me in, then went through the details by my car. He kept me up to date with the progress including talking with the Body shop. So I collected my car with everything sorted.
13 August 2026
It was ok but I ended up having to pick my car up the next day as a tyre needed to be ordered. Given that I dropped my car at 8.20 I think this check could have been done earlier. My car was not checked until the afternoon.
13 August 2026
I've always found them to be professional and welcoming as a dealership and Shydon takes good care of me.
13 August 2026
Problem was rectified. Dropping off the car was smooth. Person assisting was helpful. Picking up the key from the self service machine worked really well.
13 August 2026
Always recieve great customer service from the Mini staff at Mini Brighton.
11 August 2026
Excellent service throughout
11 August 2026
Excellent customer service
11 August 2026
Shydon always is so very helpful. He listens and provides detailed information and double checks details. I can always rely on Shydon and Josh.
10 August 2026
Attentive staff
09 August 2026
Was kept in touch, work finished on time.
07 August 2026
Wonderful service as usual
FIND Group 1 Auto Brighton.
Address
- Victoria Road, Portslade, Brighton, BN41 1YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01273 838 229
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, BN41 1YH, Victoria Road, Portslade, Brighton, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01273 838 229
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
01 November 2026
Ollie made the whole process very easy, and very comfortable. Maybe if it wasn't for him we would've have done it.