About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

112 ratings and 93 comments received in the last 90 days.

26 April 2026

Very happy. Ollie Elwood made the entire experience exceptional

19 April 2026

I purchased my first mini from Oliver Ellwood and as it was time to return for another, Ollie was the person I chose to deal with again. Everything went smoothly - he is always available to answer any queries or provide any additional information.

17 April 2026

George at Brighton Mini, was absolutely brilliant, we had popped in a couple of times to discuss different options as I was coming to the end of my finance with my current mini. He was superb by supplying us all information.

04 April 2026

Josh very helpful indeed

04 April 2026

Very pleasant and complete service from our host. Nothing to complain about.

02 April 2026

Christina was amazing, so experienced and insightful.

31 March 2026

Helpful from the first meeting. Polite and professional manner. Answered all queries satisfactorily. Excellent salesman. Made the purchase a pleasant experience. Facilitated the financial side.

24 March 2026

Nick was excellent. Knew the product and we have bought from him previously. A credit to the dealership.

24 March 2026

Christina was great - responded to questions quickly and very accommodating

24 March 2026

Great experience friendly and helped me choose the car that was suitable for my needs

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24 March 2026

Lots of useful information provided, attention paid to my particular needs/concerns, opportunity to test drive, no hard-sell.

05 March 2026

I'm very happy with my lovely new mini and Ollie at mini portslade is super brilliant and extremely very helpful he explained everything in my new mini and set up my phone and key card it was very helpful. No petrol in my new car disappointed !

01 March 2026

Everything went well.

24 February 2026

This is the 4th Mini that I've had from you so you must be doing something right.

23 February 2026

George was fantastic, gave lots of information and answered all questions.

21 February 2026

I requested an owners handbook in print as I am older and was told I had to pay £50! its a shame as otherwise i would have givena 5

21 February 2026

Happy with the service. Nice car

19 February 2026

Many aspects were excellent, such as working with the sales rep (Josh) to select our model, colour etc and completing a test drive. The process was let down a little by a huge amount of emails, many of them lengthy and legalistic.

28 April 2026

Great communication

28 April 2026

Overall a smooth and very satisfactory service. I was kept well informed via phone followed by a video presentation explaining what was found. This was further expanded by the sales representative. Topping this , a fantastic car clean!

28 April 2026

Very pleasant and professional service reception, great job done with the service and good price.

27 April 2026

Everything went as planned and everyone was polite and efficient

26 April 2026

Service completed promptly and always kept up to date on how it was going.

25 April 2026

Easy to book. I decided to wait and was given a coffee straight away. Car taken for MOT on time and returned clean as well.

25 April 2026

Very happy with the service

24 April 2026

I was very satisfied with the service I received

23 April 2026

Staff good, premises good. No problems

23 April 2026

All was fine , good communication

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22 April 2026

Ellie was communicative and efficient throughout the process. Work was carried out quickly and all costs explained clearly.

21 April 2026

Great service as usual

21 April 2026

very goo service all round

20 April 2026

Everything was done efficiently

17 April 2026

Everything was sorted out very quickly and effectively

16 April 2026

Excellent service all around. Friendly, helpful and I was kept well informed throughout.

16 April 2026

Good communication before and during the booking

15 April 2026

Always great customer service

15 April 2026

Really good

09 April 2026

Everyone was fantastic but Josh and Shydon espcially, please thank them for their efficiency and courtesy.

04 April 2026

Booked a waiting slot, checked in with ease, both Josh and Shydon were very helpful. Car was finished and cleaned really quickly.

01 April 2026

The guy was excellent, went out of his way to help me sort my wipers.

01 April 2026

Brilliant service from Josh at Mini Brighton

31 March 2026

Did job on time and seems perfectly well done

28 March 2026

Very efficient

28 March 2026

The job was done in a timely manner at the price I was expecting. The staff and service were excellent.

27 March 2026

Thanks Josh good communication and kept me informed

27 March 2026

Kept me informed, very helpful.

26 March 2026

Great service quick turn around

23 March 2026

The service was carried out quickly and as per the quote. The car was in an excellent state of cleanliness when collected.

22 March 2026

All very painless

21 March 2026

Top service from start to finish

18 March 2026

Josh was great as usual

18 March 2026

Great service from all the team as usual

17 March 2026

Everything was completed as stated and I was kept informed as to how things progressed while you had my car

17 March 2026

Easy to book the service and Shydon in particular was really pleasant and helpful.

16 March 2026

Job completed on time and was informed of issues

16 March 2026

Service has been good

16 March 2026

Staff so helpful- big shoutout to Josh on the service desk

16 March 2026

Happy with the customer service and the work carried out to my car.

15 March 2026

The service done on the 9th is not updated in my car system, and the service warning still appears. Wheel alignment also seems incorrect as the car pulls left. It seems a test drive was not done. The complimentary wash was incomplete as well. I'm dis

15 March 2026

Very helpful and caring towards you too

14 March 2026

Mixed bag. Josh was great, managed to get the brakes changed via the goodwill team. Unfortunately unable to charge the vehicle le post the work being completed (not sure if it was tested after the sensor was replaced) so waiting for Mini assistance

14 March 2026

Good service / comfortable area to wait

12 March 2026

It was very smooth Easy to book, no delay, very friendly staff, and a clear video explaining what you looked at and the ratings.

11 March 2026

Great service provided.

11 March 2026

Smooth process , friendly staff, no unexpected surprises

10 March 2026

On time - to agreed price - extremely helpful staff - especially Josh!

10 March 2026

Great Customer interaction

09 March 2026

Even though the dealership couldn't fix my issue the service representative was incredibly helpful and polite about the situation.

08 March 2026

On my first visit my car didn't get repaired due to a faulty part . However this was rectified a week later and the new part was fitted successfully and speedily .

07 March 2026

Josh was polite and helpful

03 March 2026

Ollie was a delight, so helpful & patient

02 March 2026

Prices quoted to me were excluding VAT which resulted in an unexpected cost hike upon collection and payment.

02 March 2026

We dealt with Oliver Ellwood and he was totally helpful in every respect. He explained each step in detail and then showed us over Countryman very clearly. We drove away very impressed.

01 March 2026

Ollie was amazing!

01 March 2026

I was told to arrive in a specific time period and then had to wait an hour before my car was ready. Although I was given a 15% discount on the labour costs, I do not feel that your customer charter was fully adhered to. And my boot wasn't hoovered.

26 February 2026

Thorough information given from start to finish and found me the car I wanted at the price I was happy to pay

25 February 2026

WYW MOT and this was done within an hour, Josh on the service desk was very friendly/helpful

25 February 2026

Kept me informed

25 February 2026

Sorted my issue straight away

23 February 2026

Advised duration was off resulting in having to leave car with you for 2.5 days. Was misadvised on what needed doing, and tehn when items were attended to, it came back with more problems.

23 February 2026

Kept updated. Work carried out in required timescale

23 February 2026

I have not been emailed the MOT certificate and unfortunately the following morning the car broke down on the A27. The service centre say there is nothing wrong with it; I am still unclear what, if anything, has been done to investigate the issue.

23 February 2026

Kept up to date with what was happening and everyone i spoke to or saw was very polite and helpful

20 February 2026

Hassle free car drop-off. Clean. comfortable and spacious waiting area with refreshments.

19 February 2026

It wasn't as expensive as I thought and Josh customer service was excellent!

17 February 2026

Shyden is superb. You are fortunate to have him. He was always helpful, proactive and a delight to deal with.

17 February 2026

I paid, yet again, for a design problem with the car

17 February 2026

no problems

14 February 2026

In and out with no problems

11 February 2026

Your staff are amazing, patient, helpful, and understanding. The only reason I don't use the garage for service and MOT is the distance from my home and not the price or service which is excellent.

11 February 2026

Professional and punctual

09 February 2026

Very prompt and friendly service - mended my blown tyre within the day and a very nice flat white coffee whilst I waited !

09 February 2026

Josh was very helpful and the service itself was fairly quick.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Brighton.

Address

Victoria Road, Portslade, Brighton, BN41 1YH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

01273 838 229

Map

Areas served

Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill

View map

Address

Victoria Road, Portslade, Brighton, BN41 1YH, Victoria Road, Portslade, Brighton, BN41 1YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01273 838 229

Map

Areas served

Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill

View map